•    Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel
•    Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/required
•    Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence
•    Develops new plans and programs and determine the effectiveness of current plans and programs
•    Manage/direct all advertising, public relations and promotional activities in conjunction with corporate marketing and public relations departments
•    Actively participates in sales presentations, property tours and customer meetings
•    Ensures optimal compliance with corporate focus audit
•    Manages performance issues that arise within the Sales, Marketing, Events, and Apartment teams
•    Ensures appropriate hiring, training, motivating, coaching, counseling and developing of department’s team members
•    Effectively communicates with other departments
•    Conducts a daily briefing with department on current key activities
•    Evaluate changes in guests needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
•    Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
•    Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
•    Participate in community and professional organizations to maintain high visibility and promote a positive image
•    Be an inspiration to all hotel staff to achieve luxury levels of performance
•    Interacts in a positive way with all team members to ensure a luxury guest experience
•    Must be an example of the Naman values, brand standards, and a champion of grooming and appearance guidelines.