You will set standard and constantly work at maintaining and improving service levels, including:

•    Facilities, linens and amenities are always impeccable
•    Building and facilities are always optimized for patient and visitor comfort
•    All food & beverage services meet and exceed patient and visitor requirement & preferences
•    All hospital services are always supplied with all required goods & services
•    All the above is done at or above hospital quality standard and within budgetary guidelines

You will lead, guide, coach and oversee the following departments:

•    Housekeeping, in charge of cleaning, linens & amenities, led by our Housekeeping Manager
•    Food & Beverages, covering in-patient meals, room service, restaurant, coffee shop, doctor’s dining room and events, led by our Executive Chef/ F&B Manager
•    Engineering & maintenance, building services, led by our Chief Engineer
•    Hospital security, safety and drivers, led by our Chief of Security
•    Purchasing, medical and non-medical, led by our Purchasing Manager. 

You are in charge of:

•    Quality and compliance for all services provided
•    Complaints handling and quality improvement projects
•    Lead or oversee various development or improvement projects
•    People management, working with your departmental managers and HR
•    Establishing the department’s budget and managing services to the budget
•    Negotiating and managing external services and supply contract, including issue and conflict resolution
•    Participating in the hospital overall management, as Head of Department
•    Liaise with various external parties in support of your responsibilities